On frames
The model code is composed by the first 2 letters + 4 digits (e.g: RB3183) imprinted inside the left temple of a standard frame.
On the website
The model code is reported in any product detail page. It is composed by the first 2 letters + 4 digits (e.g: RB3183) of the code displayed in the image above.
META AI
FEATURES
META ai
Use your voice to spark your creativity, get information, and control your glasses just by saying “Hey Meta”. Ask Meta AI to learn something new, simplify daily tasks, or translate languages on the go. Learn the history of a landmark, translate a sign, or get recipes based on what’s in your fridge. It can also scan QR codes, or note and recall information for later.
camera
Capture exactly what you see and hear with the new ultra-wide 12 MP camera and five-mic system. Take high-quality photos and immersive videos and share it all to Facebook and Instagram. Toggle between your phone and glasses camera when you videocall or livestream(1), so that everyone can experience your unique view of the world.
AUDIO
Seamlessly switch between your favorite tracks, calls, and surroundings with discreet, open-ear speakers. They’re custom built to deliver extended bass and high maximum volume for a rich listening experience, even in noisy or windy environments. Everything is for your ears only, thanks to improved directional audio.
CONTROLS
Unlock a range of hands-free possibilities with voice command – call and message, capture content, and manage media settings with your phone in your pocket. Or activate the features in a single touch with the hyper-responsive touchpad and capture button.
CHARGING CASE
Up to four hours of battery life, plus a sleek, portable charging case – which provides up to eight more charges on the go – means you can focus on your day without interruption. The slim case fits in your back-pocket or bag, while smart charging preserves and extends your battery life.
META VIEW APP
Our improved companion app enhances the experience of your glasses. Pair multiple glasses to your phone, and manage them in one place. Take an interactive tour and discover key features via a new Home tab. Add special effects to content, and easily share with friends. (6)
We’ve been innovating lens technology since 1937. Today our journey continues with prescription.
OPTIMUM vision performance
We build your lenses alongside the frame, for a more precise fit that delivers clear vision at all angles.
ADVANCED LIGHT protection
Our collection of clear, sun and light-intelligent lenses features the latest innovations for every lifestyle.
ORIGINAL STYLE
You don’t have to compromise on style. Every lens is etched with the logo and is available in different thicknesses.
We accept most insurance plans, including the carriers shown below.
Add your insurance plan details at checkout to apply benefits directly – so you get the deduction up front.
Or save and submit your receipt to your insurance provider to get reimbursed later.
We’ll ask for your prescription during the checkout process. Choose from 3 different options:
Enter manually
Enter your prescription information manually before checkout.
Upload file
Upload a file or a picture of your prescription before checkout.
Send via email or text
After purchase, send your prescription to RXservice@ray-ban.com or text it to 58381
NEED A PRESCRIPTION?
You can book an eye exam at our partner stores, LensCrafters and Target Optical.
BOOK AN EYE EXAMFAQ
From content creation to maintenance, find everything you need to know about your Ray-Ban Stories or Ray-Ban Meta smart glasses in our dedicated support center.
You can buy Ray-Ban Meta smart glasses on Ray-Ban.com, at official Ray-Ban stores and from certified Ray-Ban dealers (online & in store). Currently they're available for purchase in the United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden and Australia. They are also available in select markets via the Meta website.
We ship Ray-Ban Meta collection to all supported countries: United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden and Australia, however some regional exclusions apply. For more details, please view our shipping policy.
To operate Ray-Ban Meta smart glasses you need to connect your glasses with a smart phone and the Meta View app. Here’s the complete checklist:
- Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here
- Wireless internet access
- USB-C charging plug (if charging from a power outlet and not directly from a USB point)
- A valid Meta account
- Meta View app (downloadable from your App store here or by scanning this QR code)
Returns are rare for Ray-Ban Meta smart glasses so we’re sorry that something didn’t work out with your purchase.
There are two ways to return your Ray-Ban Meta smart glasses.
Mail
To return your smart glasses by mail please complete the following steps:
- Contact Customer Care who will assess the status of the glasses and arrange the return for you.
- Import all of your captures to your phone or the Meta View app.
- Factory reset the glasses to remove your personal data and delete your captures.
- Turn off the glasses.
- Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
Follow the shipping instructions inside your box. Or download the instructions here.
In store
To return your smart glasses in store please complete the following steps:
- Import all of your captures to your phone or the Meta View app.
- Factory reset the glasses to remove your personal data and delete your captures.
- Turn off the glasses.
- Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, a member of the store will take care of it directly.
- Take the glasses to your nearest Ray-Ban Meta Collection store and a member of the store team will take care of the return shipment for you. You can use the store locator to find the Ray-Ban store closer to you. Ray-Ban Meta Smart Glasses cannot be returned in store to Target Optical or Pearle Visions.
Please note: your refund request will be processed in store and you’ll receive a confirmation email when your refund is processed. The full refund amount will be visible in your account within 5 days.
Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores. It's not possible to return an online purchase to a certified store or a certified premium store.
You can view and download the Ray-Ban Meta manufacturer warranty policy here.
FREE PICK UP IN STORE
Shop online, find your nearest store
GET STARTED IN STORE
We’ll set up your smart glasses
FREE & EASY RETURNS
By mail or in store
AFTER CARE IN STORE
Benefit from our team of experts
How do I see if a product is available in store?
On the product page, click on “Find in store”. Then enter an address or city to search for the nearest store with the product available and add it to bag. We offer same-day collection for standard products, excluding prescription and custom styles.
What after care services are available in store?
Our store team are ready to assist you with every stage of your Ray-Ban journey. We offer eye exams, prescription care, free fittings & adjustments, and guidance on everything in our collection, from lens types to face shape.
How does Pick Up In Store work?
Now also available in +870 Sunglass Hut stores.
Simply select the pick up location you want your eyewear delivered to and complete the purchase. You'll be notified as soon as your product has arrived at the location. You'll need to present your ID card and order receipt at pick up.
NEED FURTHER HELP?
CHECK OUR ONLINE AND IN-STORE SERVICES PAGE